Refund policy

Return & Refund Policy

We have a 30-day return request window, meaning you must request a return within 30 days of receiving your item.

Return Eligibility (Strict Conditions)
To be eligible for a return, your item must meet all of the following conditions:
- Unused, uninstalled, and in original condition
- In original packaging with all accessories included
- No signs of wear, installation, or damage
- Accompanied by proof of purchase

⚠️ Installed or used items are strictly non-returnable under any circumstances.

Return Process
To initiate a return, contact us at sales@yimautopart.com within 30 days of delivery.
- Returns must be approved before shipping back
- Unauthorized returns will be refused and not refunded
- If approved, we will provide return instructions and the return address
- Return shipping costs are the responsibility of the customer unless the item is defective

Damages and Issues (Evidence Required)
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery and provide:
- Clear photos and/or videos of the issue
- Photos of the original packaging
- Confirmation that the product has not been installed

⚠️ Claims submitted without sufficient evidence, after the 48-hour window, or after installation will not be accepted. Yimautopart.com reserves the right to determine whether an issue qualifies as a defect.

Non-Returnable Items (Final Sale)
The following items are non-refundable:
- Custom or personalized products (e.g., custom carbon fiber steering wheels)
- Installed or used items
- Incorrect orders placed by the customer (model or fitment errors)
- Items with minor cosmetic differences (e.g., color variations due to lighting)
- Sale items and gift cards

Order Cancellation
- Orders may be canceled within 12 hours of purchase only
- After 12 hours, orders may have entered processing or production and cannot be canceled
- Custom orders cannot be canceled once production has started

Restocking Fee
For approved non-defective returns:
- A 30%–50% restocking fee will be deducted from the refund
- Original shipping fees are non-refundable
- The customer is responsible for return shipping costs

Refused or Failed Deliveries
If a delivery is refused or fails due to an incorrect address provided by the customer:
- Round-trip shipping costs will be deducted from the refund
- A 20% handling fee will apply

Exchanges
We do not offer direct exchanges. To receive a different item, please place a new order after your return has been approved.

European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return within 14 days. The item must still meet all return conditions:
- Unused and uninstalled
- In original packaging
- Accompanied by proof of purchase

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method within 10 business days
- Shipping fees, payment processing fees, and restocking fees are non-refundable

If more than 15 business days have passed since approval, contact us at sales@yimautopart.com.

Important Notice
By placing an order with Yimautopart.com, you acknowledge and agree to all terms outlined in this policy. Yimautopart.com reserves the right to refuse any return that does not meet the conditions stated above.

Contact Us
sales@yimautopart.com