Return & Refund Policy

Refund & Return Policy

We have a 30-day return request window, meaning you must request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Completely uninstalled, unused, and in original condition
  • In original packaging with all accessories included
  • No signs of wear, installation, or damage
  • Accompanied by proof of purchase

⚠️ Installed or used items are strictly non-returnable under any circumstances.

Return Process

To initiate a return, contact us at sales@yimautopart.com within 30 days of delivery.

  • Returns must be approved before shipping
  • Unauthorized returns will be refused and not refunded
  • If approved, we will provide return instructions including the return destination address

Approved returns will need to be sent back to our warehouse as specified in your return approval email. Return shipping costs are the responsibility of the customer unless the item is defective.

Incorrect Model / Wrong Item Ordered by Customer

If you ordered the incorrect model, you may return the item within 30 days as long as it is completely uninstalled, unused, and in its original packaging. Return shipping costs are covered by the customer.

Damages and Issues (Evidence Required)

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery and provide:

  • Clear photos/videos
  • Original packaging evidence
  • Uninstalled product condition

⚠️ Claims without sufficient evidence or after installation will not be accepted.

We reserve the right to determine whether the issue qualifies as a defect.

Non-Returnable Items

The following items are final sale and non-refundable:

  • Custom or personalized products (e.g., custom carbon fiber steering wheels)
  • Installed or used items
  • Minor cosmetic differences (e.g., color variations due to lighting)
  • Clearance items explicitly marked "Final Sale" on the product page, and gift cards

Order Cancellation

  • Orders can be canceled within 12 hours of purchase only
  • After 12 hours, orders may enter processing or production and cannot be canceled
  • Custom orders cannot be canceled once production has started

Restocking Fee Policy

We do not charge any restocking fees on approved returns.

Please note:

  • Original shipping fees are non-refundable
  • Customer is responsible for return shipping costs

Refused or failed deliveries due to incorrect address will incur round-trip shipping costs plus a 20% handling fee.

Exchanges

We do not offer direct exchanges. To get a different item, please place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return within 14 days. However, the item must still meet all return conditions:

  • Unused, uninstalled
  • In original packaging
  • With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved:

  • Refunds will be issued to the original payment method within 10 business days
  • Processing times may vary depending on your bank

⚠️ Original shipping fees and payment processing fees are non-refundable.

If more than 15 business days have passed after approval, contact us at: 📧 sales@yimautopart.com

Important Notice

By placing an order, you acknowledge and agree to all terms outlined in this policy. We reserve the right to refuse any return that does not meet our conditions.

Thank you for your understanding and support.